Frequently asked questions.
Find answers to common questions about EyeonsApp, caller identification, number lookup, spam detection and call-management features.
General questions
What is EyeonsApp?
EyeonsApp is an Android application designed to help users identify callers, look up phone numbers, review call history and access useful contact information.
How does Smart Caller ID work?
EyeonsApp can use available contact information and its caller identification service to display details about incoming phone numbers. The information shown depends on the data available for each number.
Can EyeonsApp identify every unknown caller?
No. Some phone numbers may not have matching information. Caller names, images and other details may be unavailable or inaccurate.
Caller ID and spam detection
How does spam detection work?
EyeonsApp can display a spam indication when information is available for a phone number. Spam identification is not guaranteed to detect every unwanted call, and results may not always be accurate.
Why is the caller information overlay not appearing?
Check whether the required phone permissions and display-over-other-apps permission are enabled. Also make sure the relevant caller identification feature is supported and enabled on your device.
Why is a caller's name or image missing?
The number may not have matching information, an image may not be available, your internet connection may be unavailable, or a required permission may be disabled.
Number lookup and call history
How do I look up a phone number?
Open the Number Lookup screen in EyeonsApp, enter the phone number and start the search. Results depend on the information available through the service and any applicable account or credit limits.
Does number lookup require an internet connection?
Online number searches require an internet connection to communicate with the EyeonsApp service. Results may not be available when your connection or the service is unavailable.
Why does EyeonsApp need call log permission?
Call log permission supports features that display your recent calls and associated caller information. You can review or change this permission in your Android device settings.
Contacts and permissions
Why does EyeonsApp request contacts permission?
Contacts permission allows the app to access contact details for supported contact and caller identification features. If you deny this permission, some features may not work as expected.
Can I manage contacts through EyeonsApp?
EyeonsApp provides contact-related features. The actions available depend on the app version, the permissions you grant and the contacts stored on your device.
Privacy and account
How does EyeonsApp handle my information?
Certain information may be processed to provide caller identification, number lookup, account management and other app features. Please read our Privacy Policy for details about the information collected, how it is used and how it is protected.
How can I request deletion of my data?
Visit our data deletion page to find instructions for submitting a request to delete your account or applicable personal information.
Need more help?
If you have a question that is not answered here, contact our support team. Please describe the issue and include relevant details so we can assist you.